ALACTIC COMMUNICATION 24/7
From signup to your first conversation
A short checklist to create your workspace, connect WhatsApp and make your first controlled test.
Have these things ready
A company workspace
Your company name, your name, an email address and a WhatsApp number you control. Complete the security check and the WhatsApp verification shown during signup.
Access to Meta
A Meta account with permission to manage your business portfolio and an eligible business number. Keep access to the number available for Meta’s phone verification.
Verifying your signup number confirms access to your Alactic account. Connecting your customer-facing WhatsApp Business number is a separate step in Settings.
Your workspace starts with a 7-day trial. No payment card is needed to create it. The plan indicator shows the time remaining; subscription choices are in Settings.
Connect your number
- Open Settings → WhatsApp.Start from your workspace’s Overview and select Settings. Choose Connect WhatsApp, or Connection options if a number is already connected.
- Choose the path that matches your number.A new API number, an eligible WhatsApp Business App number using Coexistence, or a number moving from another provider. Use only a path available in your account.
- Continue through Meta’s connection window.Sign in, select the correct business portfolio and WhatsApp Business account, and complete the number and permission steps shown by Meta.
- Return to Alactic and check the result.Confirm that Settings shows Connected and the intended number. Review account readiness, billing and any action Meta requests before sending.
Check Coexistence eligibility or the migration requirements before changing your existing setup. Don’t delete your current WhatsApp account simply to try connecting. If that path is unavailable, check the connection guide.
Meta controls connection eligibility. See Meta’s connection overview. Labels and available steps can vary by account.
Make your first conversation a small one
- Use a number you control or a consenting teammate.Have that person send a WhatsApp message to the connected business number.
- Open Inbox and find the conversation.Check that the message appears. If the assistant is active, select human takeover before typing your own reply.
- Reply, then check the message status.Confirm that the test recipient receives it. If delivery fails, read the error and check the number’s readiness before trying again.
- Set up the next person’s experience.Add business knowledge, choose your assistant’s tone, invite teammates and create a useful first workflow. Test it with the same consenting number.
For an outbound first contact, prepare an approved template and the customer’s consent. A new workspace or a paid plan alone does not make a template approved.