A useful next step when something stops

Signup verification confirms access to your Alactic account. To use a customer-facing number, open Settings → WhatsApp and complete Meta’s connection flow. Follow the setup guide.

Check the phone number and country code. Keep the signup page open, allow the security widget to load and use resend only when it becomes available. An expired code requires a fresh attempt. If the security check fails, reload and check whether browser extensions are blocking it.

Return to Settings and check whether the connection completed. If it did not, allow the popup, sign in to the correct Meta account and retry the same intended number path. Cancellation does not mean a new number was connected.

Use the Coexistence option only where your account and number are eligible. If it is unavailable, check the permitted path with support before changing your existing setup. Do not delete the current account just to try again.

Open Template Studio, sync with Meta and read the specific review status or reason. Check the purpose, category, language and variable examples before editing and resubmitting. Meta determines the outcome and timing.

A saved draft is separate from a confirmed send or schedule. Open the campaign, check its status, audience and approved template, then complete the intended delivery confirmation. For a scheduled campaign, check the date and time zone.

Check delivery status and any recorded error. Review number connection, account readiness, template status, recipient consent and available billing setup. Refresh status before retrying so you don’t accidentally send the same message twice.

If AI is handling the chat, use human takeover. Check whether the reply window is open. For an image, refresh the conversation and check the connection; if only that attachment fails, contact support with the approximate message time and a redacted screenshot.

Read the named workflow and overlapping trigger or action. Use a more specific trigger, change the competing response or keep one workflow as a draft. Recheck compatibility before publishing. See the workflow guide.

Check whether you published the saved changes from Chatbot builder. Review the active knowledge and AI settings, then test a new conversation with a consenting number. Human takeover can keep AI from responding in a particular chat.

Check that it is published or enabled, that the trigger and conditions match, and that human takeover or another active flow is not taking priority. Look in Run history for recorded executions. The visual preview alone does not send a real customer message.

Open Settings → Billing & invoices and refresh payment status before paying again. A closed checkout alone does not confirm success or failure. If money was debited but the plan has not updated, contact support with the payment reference.

The ₹999 monthly or ₹9,999 annual subscription includes applicable GST for the Alactic plan. Meta messaging charges and additional AI usage are separate. See a complete estimate.

Open Settings → Company details and save your legal business name, address, billing email and optional GST number. Review billing documents in Billing & invoices. New details apply to future documents according to your account’s billing process.

The Communications trial is seven days from its start. The plan indicator shows remaining time. Reports, Chatbot builder and team-management controls depend on your role; ask your company administrator to review your access.